The Ultimate Dog Shop

Terms & Conditions

Welcome to our website.

These Terms and Conditions govern and regulate your use of this website and your relationship with By using this website and/or ordering goods from you are deemed to have understood and accepted these terms. If you disagree with these terms and conditions or any part of these terms and conditions, please do not use our website.

The term ''Canine & Co'' or ''us'' or ''we'' refers to the owner of the website.  The term ''you'' refers to the user of viewer of our website.

You must be at least 18 years of age to use our website.  By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. These terms of use are a legal agreement between us and describe our terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers.  You must read, agree with and accept all the terms and conditions contained in this agreement and our Privacy Policy.

Accuracy of Content

While Canine & Co makes every effort to give a fair representation of the products, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

The content of the pages of this website is for your general information and use only. All photo's, descriptive matter, specifications and advertising on this wesite and any descriptions, photo's or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them.  They are subject to change without notice.  They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
Limited Warranties

Canine & Co has taken all reasonable care in the preparation of the contents on this web site, we do not warrant the completeness or accuracy of information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Neither we nor any third parties provide any warranty or guarantee, express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknoweldge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this website.   Canine & Co shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You are responsible for the safety of your pet with any of our products and will supervise them at all times.  You agree to take appropriate action should your pet show any signs of distress or gives you concern for their welfare or safety or other third party safety. We are under no liability whatsoever (direct or indirect) for any accident, injury, ailment, loss, damage or expense suffered by the buyer or liability (whjatsoever) to any third parties caused by any of our products (this includes wearing a product, using a product or leaving a product around with or without your supervision). It is your responsibility to ensure that any products are used appropriately, suitably supervised and meet your specific requirements.

Canine & Co’s liability for any claim shall not exceed the price of the goods supplied to the customer and we shall not be liable for any consequential loss, save where such liability is imposed upon Canine & Co by statute. Your statutory rights are not affected by this statement.


From time to time, this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of linked website(s).


We may revise these terms and conditions from time to time.  Revised terms and conditions will apply to the use of our website from the date of publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.
Exclusion of Third Party Rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Safety Regulations

All products comply with appropriate safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.


Each sale of goods will be subject to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any order is made or purported to be made by you. No order submitted by you shall be deemed to have been accepted by us unless and until confirmed via email by us.

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based within the delivery area and your payment is authorised for the transaction. We reserve the right to reject any order.

Upon submitting the order and providing us with your payment details, you shall confirm and undertake that the information provided is accurate and that you are authorised to use the payment facility and authorise us to deduct the full price of the goods and packaging and delivery charges

The deduction of monies from your account does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your account with the amount deducted.

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

You may cancel an order with us anytime prior to despatch.  If your order has already been despatched, please follow the returns procedure.


All prices are shown in GB Pounds Sterling and are correct at time of publishing. Occasionally, due to circumstances beyond our control, it may be necessary to increase or decrease prices. We reserve the right to change the prices set out on this site without notice provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.


All items are sold subject to availability. We will inform you as soon as possible if goods you have ordered are subject to a delay or not available.  Where there is a delay or a likelihood of delay in supply of products, we will advise you as soon as possible.   If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel or change your order.  Or you may agree a further delivery time with us.

You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Canine & Co of a problem within 14 days of receipt.


Canine & Co accepts all major debit/credit cards and PayPal payments. We also accept payment by bank transfer, cheque or postal order.  Please remember that when we accept your submitted order for goods through this website, there will be a legally binding contract.  All prices are in pounds sterling (£).


Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the Order Form.  It is important that this address is accurate.  We are unable to take specific delivery details as we use Royal Mail for delivery and cannot stipulate specific delivery requirements.  We aim to dispatch all goods within one working day (excluding Bank Holidays).  If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Where products are delivered to you outside of the European Union you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are not included in the price of the products.

If an item is received in a condition which is deemed damaged, defective or faulty or not as specified on your order confirmation, please contact us at within 14 days of receipt, telling us whether you’d like an exchange (availability allowing) or refund.

Equally, if you wish to return your order, you can so within 14 days for an exchange or refund. Where goods are returned by you in accordance with your rights, and in accordance with our returns policy, we shall credit the payment card with the appropriate amount. Please allow up to 21 days during busy periods.

Unless the goods are deemed defective or damaged, you are responsible for the cost of returning the goods to Canine & Co (the goods must be in the original packaging in pristine condition with no damage).  In both cases, we recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

All goods returned must be in a saleable condition, in its original packaging and free from any marks or hair with tags still attached. Do not remove any tags unless you are sure of keeping the item you have purchased.

Please note that products in the sale are not eligible for a refund, however we can exchange a sale item for another product of the same value or we can offer a credit note which is valid for 12 months, non transferrable and holds no cash value. A credit note can be used as many times as you want over the 12 month period until the value is used.

Canine & Co are not liable for subsequent damage to goods supplied where that damage is deemed to be caused by you, your pets or any other party.  This includes pets chewing, biting, pulling, tugging or catching their claws in a garment which results in damage to a product. You are responsible in ensuring that your pet is suitable to wear one of our products and that your pet is comfortable and happy wearing one of our products.  Furthermore you agree to supervise your pet at all times whilst they are wearing, using or have access to any product purchased and you agree to take appropriate action should your pet show any signs of distress or gives you concern for their safety or other third party safety.  Where any damage is caused to one of our garments whilst you are supervising your pet or out of your view, then you are deemed responsible for such damage to the product and therefore you will not be elgible for a refund, exchange, repair or replacement.

Goods should be returned to:

Canine & Co, Bridgeview, Old Church Road, Betws y Coed, LL24 0AB, Wales

Canine & Co are open Monday to Thursday 9.00am-5.00pm and Friday 9.00am-1pm, we are closed Saturdays, Sundays and Bank Holidays.



You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.
Trade Marks and Copyright

All content included on this website (including and without limitation, the trade marks of, logos, graphics, text, photo's, designs, logos, images, data and software) is the property of, its affilitates and licensors and as such is protected by internation and UK copyright and other intellectual property laws.

Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement.

We grant you the following limited license to copy the contents of this website:

You may download or print pages from this website but only for your own personal use and you may not make any modification to them. You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you: Do not make any modifications to the extract or pages before re-copying, extracting or forwarding. Acknowledge that the extract is from this website. Include the URL address of this website on the extract. Notify the third party that use and further copying of the extract by them is subject to the terms of this license. The following acts are forbidden under the limited license granted to you: You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent. You may not frame this website within any website controlled by you.

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:

 - You are in breach of any part of this agreement.

 - We cannot, for any reason, verify or authenticate any information you provide to us.

 - We believe that your actions may cause legal liability for us, you, or any other user.


Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you on registration (or as amended from time to time).

Unless otherwise explicitly stated, notices to us must be sent by registered mail to:

Canine & Co, Bridgeview, Old Church Road, Betws y Coed, LL24 0AB, Wales.

Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a failure notice that the e-mail address is invalid or is not received. Registered mail and first class-post will be deemed received 3 days following the date of mailing.

Legal Identity

The site is owned and operated by Ian & Jan Young.  The full name of our company is Canine & Co.

Our registered office is:

Canine & Co, Bridgeview, Old Church Road, Betws y Coed, LL24 0AB, Wales.

Our contact number is:

0843 2898098

You can contact us by email to:

Ownership of Rights

All rights, including copyright, for this website are owned by or licensed to Canine & Co. All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged.

This web site is protected by copyright and the copyright, trademarks, logos and Intellectual Property rights for the content of the Canine & Co web site are the property of Canine & Co. All rights reserved.

Any use of this website or its contents, other than for your own personal, non-commercial use is strictly prohibited without the permission of Canine & Co. Any framing of this web site is prohibited.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commerical purpose;
  • edit or otherwise modify any material on the website or
  • redistribute material from this website (except for content specifically and expressly made available for redistribution, such as our newsletter).
  • your use of this website any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not be in breach of any copyright, trade mark, privacy, confidence, or any other third party right, or cause any inconvenience to, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

In the event that you breach any of these conditions, you will indemnify and keep indemnified, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Canine & Co in the manner as set out in this policy. Should you have any questions with these terms and conditions, please contact us at

User Generated Content

In these terms and conditions "your user content" means material (including without limitation text, images, audio material, video material and audo-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-licence these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Nothwithstanding our rights under these terms and conditions, in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on our website.


Canine & Co takes the privacy of its customers seriously and takes every precaution to safeguard your personal information both online and offline. Information requested when ordering goods (including your payment details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.

Any information we collect about you is held with the utmost care and security in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the Direct Marketing Association (DMA) Code of Practice.

However, we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including details you provide when accessing or ordering from this web site, unless this is solely due to our negligence.


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.  Any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales. These terms and conditions do not affect your statutory rights as a consumer.

For use outside of England and Wales - it is your responsibility to enure that the use of our website and services is legal.

Canine & Co complies with the relevant UK consumer protection legislation including the Sale of Goods Act, the Consumer Contracts Regulations and the Trade Descriptions Act.


It is the responsibility of the consumer to ensure that pets are supervised at all times when wearing clothes or accessories. The consumer must ensure that any item purchased from Canine & Co is appropriate for their pet.  Should your pet show any signs of discomfort, it is the consumers responsibility to immediately remove any item causing the distress.  Consumers are responsible for regularly checking that any item worn is not causing any irritation or distress to your pet.