Canine & Co

Delivery


 Delivery Information


How much is delivery?


Our UK mainland delivery service is based on weight and starts at £2.99 per order for small items such as a Dog Bow Tie.  Standard delivery is £3.99 and this increases slightly for larger, heavier items such as dog beds. 


Orders are usually sent using Royal Mail First or Second Class, Royal Mail Standard Parcels or a 3-5-Day Courier service depending on the size of your order.  Most orders received before 2pm each day will be posted the same day and, although not guaranteed, are usually delivered the next working day. Danish Design items will be sent tracked and sent within 24 hours for next day delivery.  A next day delivery service is offered on all orders and orders placed before 2pm will be deivered the following working day.  Orders placed after 2pm for next day delivery will be delivered the day after the next working day.  Orders placed over a weekend or a Bank holiday will be posted the next working day.


Some orders may require a signature on receipt.  If you are not at home at the time of delivery you may be carded, and you will need to either collect your item(s) or arrange for another delivery at a time to suit you.  Please note that all the Royal Mail and our Courier will only hold undelivered items for 7 days, before they are returned to us, so please get in contact with them as soon as possible.  If we receive back any uncollected items, we will require another delivery charge to resend your order to you.


If your order is over 10kg, we will give you a call to let you know the additional costs involved in shipping your order to you.  It is then entirely up to you how to proceed with the order.  You can either go ahead or politely tell us ''thanks but no thanks'' in which case we''ll cancel your order.


Express/Recorded Delivery Services


Other delivery services are available to you such as next day delivery.  Please note that any order placed for next day delivery before 2pm will be posted the same day, orders placed after 2pm for next day delivery will be delivered the day after the next working day.  Please select the service you require at checkout.  Orders placed after 2pm on Friday or over a weekend or on a Bank holiday will be posted on the next working day. If you would like a different delivery service to those offered, please contact us (woof@canineandco.co.uk).


Free Delivery


UK orders over £60 qualify for free delivery, however some exclusions apply.  Exclusions include Pet Strollers and orders outside of the UK.  If your order qualifies for free postage and you would like another service such as recorded delivery or other special delivery, then please select this option at checkout.


Overseas Delivery


We offer overseas delivery  and cost is dependant on destination and weight.  We will let you know the price before despatch so you can decide if you wish to go ahead.


Proof of Posting/Tracked Orders


Proof of posting is obtained for all our orders, in addition a large number of our orders are tracked.  All orders are sent a  'confirmation of delivery' message or email notification of the date your order will be posted.  Following this notification, if you do not receive your order then you must inform us within a reasonable timescale.  This means that you must notify us within 14 days.  Refunds cannot be given or orders cannot be re-sent if you do not inform us within this time period.


Are there any countries that Canine & Co does not ship to?


No! Canine & Co are able to ship your order to where you need it, extra shipping costs may apply dependant on weight and destination, we shall contact you before despatch to confirm the price. If you require assistance in getting delivery charges to any area not listed please give us a call or drop us an email (orders@canineandco.co.uk) and we'll be more than happy to assist you.


When will I receive my order?


If the items you have purchased are in stock then we aim to despatch your order the same or next working day, and delivered to you within 1-3 working days for the UK, 2-4 days for mainland Europe or 4-8 days for the rest of the World. If your order is for a larger item such as a pet bed, then delivery could take up to 5 days in the UK and slightly more for orders outside the UK. Danish Design dog beds are automatically sent next day tracked.

If an item is out of stock, please allow up to 28 days for delivery, though we will make every effort to contact you to clarify this. Please allow a little longer for busier times such as November and December. Last orders for Christmas delivery will be detailed/communicated during the season.


What happens to non-deliverable / refused and unclaimed orders?


If any order is returned, refused or unclaimed by the customer due to customer refusal, negligence or absence, or the provision of incorrect shipping information we shall attempt to contact you. However we reserve the right to recharge all shipping costs to enable us to resend the order.


Any other delivery questions?


If you have any questions - please contact us at - woof@canineandco.co.uk and we will be happy to help.